Refund policy

Refund and return policy

Sunset Trails Homestead: Refund and Return Policy

We make every batch by hand in small quantities, and we want you to be happy with what arrives. If you are not, contact us within [14] days of delivery at sunsettrailshomestead@gmail.com or 715-642-1511.

Damaged or incorrect items. If your order arrives broken, leaking, or not what you ordered, email us a photo within [7] days of delivery. We will send a replacement or refund the item, including shipping, at no cost to you.

Unused items. Unopened, unused products in their original packaging may be returned within [14] days of delivery for a refund of the product price. Return shipping is paid by the customer unless the item was our error.

Opened or used items. Because our soaps, lotions, and balms are personal-care products, we cannot accept returns of items that have been opened or used for hygiene reasons. If a product caused a reaction or did not work for you, please contact us. We will review each case and may offer a refund or credit at our discretion.

Perishable and food items. Eggs, and baked goods are sold by local pickup only and are not returnable. If there is a problem with a pickup order, contact us the same day and we will make it right.

Cancellations. Orders can be canceled before they ship. Once an order has shipped, the return terms above apply.

Refund timing. Approved refunds are issued to your original payment method within [5-10] business days. Your bank may take additional time to post the credit.

Sale items. Items marked final sale, and gift cards, cannot be returned.